Starting immediately, there is a new Orders Refunds policy for Pipestud.com website purchases. Orders will no longer be refunded until you have received your order purchase, and email me with a solid explanation as to why you want to return your order. If you have a legitimate explanation, I will allow a return and once I receive the returned order, I will then send an immediate refund to the buyer, excluding the shipping fee.
Unfortunately, I have had to implement this new policy because it has become obvious that some buyers who are constantly sending me emails each week for order refunds, are making multiple purchases as a form of hoarding. They are purchasing a lot of items and then when done shopping, they send me emails requesting refunds for the orders that they decide not to keep. That is no longer acceptable.
Finally, to be as fair as possible, there may be instances where there is a good reason for wanting an order refunded. If that is the case, just email me with your explanation and I will certainly take it under consideration.
I am sorry that I had to change the refund policy, but I need to give all of my customers a fair chance at purchasing something they want before they leave the website.
Thanks,
Steve
