Thank you for your interest in my website and looking at the Purchasing Information.
- Before going any further, every tobacco tin, bag or box that I sell is full and factory sealed.
Pipestud.com is now in its 25th year of continuous operation, making us one of the oldest continuing online only pipe tobacco shops in the world! So first, a huge thank you to all of my customers! My business is Internet based and all purchases from my business are made through this website.
- I am not able to take private off-site requests as I get those often, and with literally thousands of customers I serve each year with my on-site sales, trying to take private requests would be impossible to handle.
- I am not able to give a private heads up to customers who want me to email them when I am going to list a favorite tobacco of theirs. That would be unfair to my customers, and my policy is not to tell anyone what is going to be published on the website ahead of time.
- I also cannot hold orders for future shipping in order to save on shipping fees. I am a one man operation and trying to keep up with all the requests I receive to hold orders for the next week (or even longer), is beyond my ability to keep up with.
If you have any questions after looking over the Purchasing Information, please just ask by emailing me at [email protected]
Pipestud’s Consignment Shop Payment Options
- Pipestud’s Consignment Shop accepts all major credit cards as a form of payment for your purchases. We are not able to accept PayPal or any other forms of payment.
By purchasing from Pipestud’s Consignment Shop you are agreeing to the following terms:
- You will not hold Pipestud’s Consignment Shop responsible for items that are damaged, lost or stolen during shipping. I can purchase insurance at the customer’s request and expense.
- You are purchasing second-hand collectible pipe tobacco tins, bags or boxes.
- You must be 21 years of age or older to make any purchases from this site. Pipestud.com does not sell tobacco or related tobacco products to anyone under the age of 21, nor do we sell cigarettes.
How does Pipestud.com verify that you are of legal age to purchase tobacco products? During checkout you will need to check the box that says you are of legal age to purchase tobacco. By doing so, you are confirming that you are of legal age to purchase tobacco products or smoking accessories. We will deny any order we believe has been placed by a minor. In the event that legal age cannot be verified based upon public records, we will contact you to request a copy of a government-issued photo ID to ensure that you are 21 years of age or older before we process your order. If you have questions or concerns about our age verification process, feel free to contact us.
Shopping Cart Information
Pipestud’s Consignment Shop maintains an “Open Shopping Cart System.” This prevents hoarding that otherwise would allow individuals to place a large number of tins in their shopping carts to protect them from being purchased by someone else until they decide which tins to purchase and which tins to release. So, any tins placed in shopping carts are still available for purchase by anyone and the first person to pay for a particular tin gets the item. So, if you have a tin in your shopping cart that is no longer available at checkout, that simply means someone else has already paid for that particular item.
Backorders
Due to the uniqueness of this website, once new listings are released, there will be literally more than approximately 1,500 or more customers around the world who will be competing for items at the same time. Backorders occur when two people purchase an item and pay within less than 1.2 seconds of one another causing the system to charge both buyers. Some weeks it does not happen at all and other weeks I get several backorders. Unfortunately, Backorders will continue. And to be fair to everyone, the person whose order pops up first in the system is the one who gets the tobacco. A refund is then sent to the individual who did not get the item and that person’s refund email will have the backorder explanation.
Login / Logout
Because this website uses a respected and safe Merchant Service, we are able to receive direct credit card payments, so, you do need to be registered and logged in to complete your orders. There is a direct “Login” menu item on the top of every page of the site. If you are not logged in, it will say “Login.” If you are registered and logged in, the menu item will simply say “Log out.” That will allow you to log out if you so choose, or, stay logged in for faster checkout. Once you leave the site, if you are logged in, you will remain logged in and not have to re-register when you come back to make your next purchase for three months. If you have not made a purchase over a three month period, then the system will ask you to re-register before making a purchase.
SHIPPING INFORMATION
Multiple Same Day Orders
If you make multiple orders, the system still charges you shipping for each order. You will receive refunds for each shipping fee overpayment. Refunds usually take 24 to 48 hours to process. If your single order or multiple orders are valued at $200 or more, then you will receive free shipping to any USA location. I use only USPS for all of my shipping and to keep things flowing smoothly, please do not ask me to ship by another carrier as I will not be able to do that.
USPS Priority Shipping is the ONLY method available for shipments. The shipping fee is $9.00 for all orders shipped, no matter how large or small your order may be. Multiple same day orders within two hours of your original order will be counted as one order & any extra shipping fees charged will be refunded. Please allow 24 to 48 hours for the refund to be processed. I pack orders and purchase the shipping labels for quick shipping, so if you decide to make another purchase more than two hours or so later, and I have already packed your box and purchased your shipping label, you may be charged an additional shipping fee and your second order may be shipped in a separate box. If your purchases are for $200.00 or more, your shipping will be free. All domestic orders are usually shipped within one business day after purchase. By making a purchase, you are agreeing that Pipestud’s Consignment Shop is not responsible for stolen, damaged or lost packages. I can purchase insurance at the customer’s request and expense.
Due to tax regulations, Pipestud’s Consignment Shop cannot ship tobacco to Washington State, South Dakota, Utah, Hawaii and Maine. We can ship smoking pipes and related accessories into those states.
No Direct International Shipping is available. All Orders Must Go To A USA Shipping Address, including freight forwarding services addresses that forward purchases to my international customers.
USA based Freight Forwarding Companies: There are several USA based International shipping options that specialize in shipping internationally. And all of my International customers have USA based Freight Forwarding Company addresses where I ship the packages that are then forwarded to my international buyers in their own country. I strongly recommend such Global shipping companies as they are safe and again, specialize in shipping from the USA to many other countries including all of Asia.
Refund Policy
- All items listed on the website are factory-sealed. While every item is thoroughly inspected before being offered for sale, Pipestud’s Consignment Shop cannot guarantee the integrity of the contents of tins that can be 10, 20 or even 50 years old. Rust can start from the inside of the tin, or seals may be lost through shipment. Breaches in the tins can occur. It is simply a possibility the buyer must take into consideration when purchasing tins that may be many years or many decades old. Should this occur, I will certainly consider refunds on a case by case basis.
- If you make a purchase of a pipe and return it unsmoked, you will receive a full refund. Likewise, if you return a tobacco tin in the same sealed condition that you received it in, you will receive a full refund. Refunds will be sent within 48-hours of having received your return. You have 30 days from the date of receipt to return your purchase to us for a refund.
- Orders will not be refunded until you have received your order purchase, and return it to me if you do not want it. Once I receive the returned order, then I will send an immediate refund to the buyer.
Privacy Policy
Pipestud’s Consignment Shop will collect and maintain personal information provided by its users, including their names, addresses, telephone numbers and email addresses. We do not and will not share personal information for any purpose other than conducting business with our customers. We offer payment through Authorize.net for credit card processing. Pipestud’s Consignment Shop is PCI compliant and does not maintain or have access to customers credit card information. For information on Authorize.net’s Privacy Policies, please see their website.
